Refund policy

Last updated: September 2026

We hope you are happy with your Yanara Elmina purchase. If you change your mind, you have the right to cancel your online order as set out below.

Change-of-Mind Returns

You have 14 days after the day you receive your order to tell us that you wish to cancel and return it.

You do not need to give us a reason for cancelling.

To notify us of a return, please email hello@yanaraelmina.com with:

your name;
your order number; and
a clear statement that you wish to cancel and return your order.

Once you have notified us that you wish to cancel, you must send the item back within 14 days.

Please do not send a return without first contacting us so that we can provide you with the correct return instructions and return address.

These time periods reflect the statutory cancellation and return periods for online purchases.

Condition of Returned Items

You may handle and inspect your bag as you reasonably would if viewing it in a shop.

Please return the bag with all accessories and components supplied with it and, where possible, with its original packaging and tags.

You are responsible for taking reasonable care of the item while it is in your possession.

If the bag has been handled beyond what is necessary to establish its nature, characteristics and functionality, and this has reduced its value, we may make an appropriate deduction from your refund where permitted by law.

For example, a deduction may be appropriate where an item has been used rather than simply inspected and this has resulted in wear, marks, staining, odours, damage or another reduction in value.

UK rules allow customers to inspect online purchases, but a retailer may make a deduction for diminished value caused by handling beyond what would reasonably be permitted in a shop.

Return Postage

For change-of-mind returns, you are responsible for the cost of returning the item to us.

We strongly recommend using a tracked and insured delivery service appropriate to the value of the bag and keeping your proof of postage.

The customer can be required to bear the direct cost of returning goods following cancellation, provided the required information about return costs has been given.

Faulty, Damaged or Incorrect Items

If your bag arrives faulty, damaged, not as described, or you receive the wrong item, please contact us as soon as possible at hello@yanaraelmina.com.

Please include your order number and, where appropriate, photographs showing the issue so that we can investigate and resolve it.

This section is separate from change-of-mind returns. Nothing in this policy limits your statutory rights in relation to faulty, damaged, misdescribed or incorrect goods. UK consumer law does not allow a retailer to contract out of these rights.

Original Delivery Charges

If you cancel your entire order within your statutory cancellation period, we will refund the applicable standard delivery charge you paid to receive the order.

If you chose a delivery service that was more expensive than our least expensive standard delivery option, we are not required to refund the additional amount you paid for the upgraded delivery service.

If you return only part of a multi-item order, whether any delivery charge is refundable will depend on the circumstances and applicable consumer law.

UK distance-selling rules require reimbursement of the standard outbound delivery cost when the statutory cancellation right applies, but not the additional cost of an upgraded delivery method.

Refunds

Once your returned item has been received, we will inspect it and process any refund due.

Where the statutory right to cancel applies, we will make the refund within the time required by law. We may withhold the refund until we have received the goods back or you provide evidence that you have sent them back, whichever occurs first.

Refunds will be made using the same payment method used for the original transaction, unless otherwise agreed with you.

After we issue your refund, your bank or payment provider may require additional time to show the funds in your account.

Exchanges

We do not currently offer direct exchanges.

If you would like a different Yanara Elmina bag, please return your original item in accordance with this policy and place a new order for the item you would prefer.

Sale Items

Sale or discounted items are subject to the same statutory consumer rights as full-price items.

Where the statutory right to cancel an online purchase applies, purchasing an item at a reduced price does not remove that right.

Personalised or Custom-Made Items

Items made to the customer's specifications or clearly personalised may be excluded from the statutory change-of-mind cancellation right where permitted by law.

This does not affect your statutory rights if the item is faulty, damaged, not as described or otherwise does not conform to the contract.